Returns Policy

We want you to be fully satisfied with your purchase from Casainte. To support that, we offer an extended return window of 14 days after you receive your order. While we aim to minimize returns, we understand that unexpected situations can occur. Our return policy is as follows:

How Can I Make a Return?
We accept returns on unworn items that are in their original condition, including all packaging. You can return items within 14 days from the date of delivery. Please contact our customer service team to get the return address. The cost of returns is the customer's responsibility.

Returns are typically processed within 24 hours of receipt. If you have any questions, please reach out to us via email at casaintecontact@gmail.com.

Once your return is processed, we will notify you, and the refund will be issued to your original payment method. Please note that it may take up to 10 days for the refund to appear, depending on your payment provider.

Exchanges
We offer hassle-free exchanges. Please contact us with your order number at casaintecontact@gmail.com to begin the process.

Customer Support
For any customer support inquiries, please email us at casaintecontact@gmail.com with your order number.

What If My Order Arrived with a Fault?
If your item arrives with a defect or fault, please contact our customer service team on the day of delivery. Send us an email at casaintecontact@gmail.com with your order number, full name, and detailed photos of the issue. Please provide any additional information that could help us resolve the problem.

Problems with Delivery
Casainte is not responsible for missing parcels that are sent to the wrong address or left in an unsecured location. If your order is missing, please reach out to us at casaintecontact@gmail.com. Keep in mind that transit delays can occur, and we ask for your patience. We cannot process refunds or replacements until 20 working days after the dispatch date (25 working days for international orders). After this period, we will replace the missing order.